Shipping policy

Order Processing

• Orders are processed within 1–3 business days after payment is confirmed.
• Orders are not processed or shipped on weekends or public holidays.
• During sales, promotions, or holiday periods, processing may take a little longer.
• You will receive a confirmation email after placing your order and a shipping notification once your order has been dispatched.

Shipping Times

Estimated delivery times are:

• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days, where available

Please note that delivery times are estimates and may vary depending on your location, shipping carrier, weather, customs, or other circumstances beyond our control.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, order size, weight, and the shipping method selected.

Any free-shipping promotions will be clearly stated on our website and may be subject to minimum order values or other conditions.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation with tracking information, where available.

Please allow up to 24–48 hours for tracking information to become active.

Incorrect or Incomplete Address

Please make sure your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply to resend the order.

We cannot guarantee that an address can be changed after an order has been placed.

Delayed or Lost Packages

If your order has not arrived within the estimated delivery timeframe, please contact us so we can assist you.

Once an order has been handed over to the shipping carrier, delivery delays may occur that are outside our control. We will work with the carrier to help resolve any delivery issues.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the damaged item. We will review the issue and work with you on an appropriate resolution.

International Shipping

For international orders, delivery times may vary depending on the destination country and customs processing.

Customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by the destination country unless otherwise stated at checkout.