Return & Exchange Policy

We want you to love your purchase! If you are not completely satisfied, we offer hassle-free exchanges and returns under the following conditions:

Eligibility Window

• Return or exchange requests must be submitted within 7 to 14 days of delivery.

Condition of Items

To be eligible for an exchange or return:

• The item must be unworn, unwashed, unaltered, and in the original packaging with all original tags attached.

• It must be free from makeup stains, perfume scent, or any signs of wear.

• Non-Returnable Items: Custom stitched items, clearance/final sale products, and intimate accessories/jewelry (for hygiene reasons) cannot be returned or exchanged.

How to Initiate a Return or Exchange

1. Email our support team at [support@yourstore.com] or WhatsApp us at [Your WhatsApp Number] with:

   • Order Number

   • Reason for exchange/return

   • Clear photos or an unboxing video if the item is damaged or defective.

2. Once authorized, our team will provide step-by-step instructions and return mailing details.

3. Unless the return is due to our error (defective, damaged, or wrong item sent), the customer is responsible for return shipping costs.

Refunds & Store Credits

• Once we inspect the returned item, we will notify you of approval or rejection.

• If approved:

  • Store Credit: Issued within 24–48 hours as a gift card or discount code.

  • Original Payment Method: Processed within 5–7 business days (depending on your bank/card issuer).